Privacy policy

Dernière mise à jour : 4 août 2025 

Joly Shell Official FZ-LLC operates this shop and this website, including all information, content, features, tools, products, and related services, in order to provide you, as a customer, with a personalized shopping experience (hereinafter the “Services”). Joly Shell is a store powered by Shopify, which enables us to provide you with the Services. This Privacy Policy describes how we collect, use, and disclose your personal information when you access or use the Services, make a purchase or any other transaction, or communicate with us in any way. In the event of any inconsistency between our Terms of Service and this Privacy Policy, this Privacy Policy prevails with respect to the collection, processing, and disclosure of your personal information. Please read this Privacy Policy carefully. By accessing and using our Services, you acknowledge that you have read this Privacy Policy and understand how your information is collected, used, and disclosed as described herein.

Personal information we collect or process

When we use the term “personal information,” we refer to information that identifies you or can reasonably be linked to you or another person. Personal information does not include information collected anonymously or rendered non-identifiable so that it cannot identify you or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from that information, depending on how you interact with the Services, your place of residence, and as permitted or required by applicable law:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, and bank account numbers, payment card information, bank account details, transaction details, payment method, payment confirmation, and other payment details.
Account information including your username, password, security questions, preferences, and settings.
Transaction information including items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.
Your communications with us including information you provide in your communications, for example when you submit a customer service inquiry.
Device information including your device information, browser or network connection, IP address, and other unique identifiers.
Usage information including information about your interactions with the Services, such as how and when you access or use them.

Sources of personal information

We may collect personal information from the following sources:

Directly from you including when you create an account, access or use the Services, communicate with us, or otherwise provide us with your personal information;
Automatically through the Services including from your device when you use our products or services or access our websites, and through cookies and similar technologies;
From our service providers including when they implement certain technologies or collect or process personal information on our behalf;
From our partners or other third parties.

How we use your personal information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Provide, customize, and improve the Services. We use your personal information to provide you with the Services, including fulfilling our contract with you, processing your payments, handling your orders, remembering your preferences and items of interest, sending you account-related notifications, processing purchases, returns, exchanges, or other transactions, creating and managing your account, arranging shipments, facilitating returns and exchanges, allowing you to post reviews, and creating a personalized shopping experience, such as recommending products based on your purchases. This may include using your personal information to tailor and improve the Services in a more relevant way.
Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications by email, SMS, or mail, and showing you online ads for products or services on the Services or other websites, including based on items you have previously purchased or added to your cart and other activity on the Services.
Security and fraud prevention. We use your personal information to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or act on fraudulent, illegal, harmful, or malicious activity, protect public safety, and secure our services. If you choose to use the Services and create an account, you are responsible for maintaining the confidentiality of your account credentials. We strongly recommend not sharing your username, password, or any other login information with anyone.
Communicating with you. We use your personal information to provide customer service, respond to your requests, offer effective support, and maintain our commercial relationship with you.
Legal reasons. We use your personal information to comply with applicable law or respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or ongoing disputes, or other legal proceedings, and to enforce our terms or policies or investigate potential violations.

How we disclose personal information

In certain circumstances, we may disclose your personal information to third parties for legitimate reasons consistent with this Privacy Policy. These circumstances may include:

With Shopify, service providers, and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer service, cloud storage, processing, and shipping).
With business and marketing partners to provide marketing services and deliver advertising. For example, we use Shopify to support personalized advertising through third-party services based on your online activity with various merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on your residence, you may have the right to request that we stop sharing your information for targeted advertising and marketing purposes across merchants and websites.
When you instruct us, submit a request, or otherwise consent to the disclosure of certain information to third parties, for example to ship products to you or through your use of social media widgets or login integrations.
With our affiliates or more broadly within our group of companies.
As part of a business transaction such as a merger or bankruptcy, to comply with applicable legal obligations (including subpoenas, search warrants, or similar requests), to enforce applicable terms or policies, and to protect or defend the Services, our rights, and the rights of our users or third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. The information you submit to the Services will be transmitted and shared with Shopify, as well as third parties that may be located in countries other than your country of residence, in order to provide and improve the Services. Additionally, to protect, develop, and improve our business, we use enhanced Shopify features that integrate data and information from your interactions with our Store, other merchants, and Shopify. To provide these enhanced features, Shopify may use personal information collected from your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to your rights regarding the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and your rights, you can consult Shopify’s Consumer Privacy Policy. Depending on your residence, you may exercise certain rights relating to your personal information here: Shopify Privacy Portal link.

Third-party websites and links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated with or controlled by us, we recommend reviewing their privacy and security policies and other terms of use. We do not guarantee or take responsibility for the privacy or security of these sites, including the accuracy, completeness, or reliability of the information they contain. Information you provide in public or semi-public areas, including on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms without restrictions on its use by us or third parties. The inclusion of such links does not imply endorsement of the content of these platforms or their owners or operators unless otherwise stated on the Services.

Children’s data

The Services are not intended for children, and we do not knowingly collect any personal information from children who have not reached the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided personal information to us, you may contact us using the details below to request its deletion. As of the effective date of this Privacy Policy, we are not aware of “sharing” or “selling” (as defined by applicable law) personal information related to individuals under 16 years of age.

Security and retention of your information

Please note that no security measure is perfect or infallible, and we cannot guarantee “perfect security.” Additionally, any information you send to us may not be secure during transmission. We recommend not using unsecure channels to send sensitive or confidential information. The duration for which we retain your personal information depends on various factors, such as the need to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce applicable agreements or policies.

Your rights and choices

Depending on your residence, you may have some or all of the rights listed below regarding your personal information. However, these rights are not absolute and may apply only in certain circumstances. In some cases, we may refuse your request as permitted by law.

Right of access/right to information. You may have the right to request access to the personal information we hold about you.
Right to deletion. You may have the right to request deletion of the personal information we hold about you.
Right to correction. You may have the right to request correction of inaccurate personal information we hold about you.
Right to portability. You may have the right to receive a copy of your personal information and request its transfer to a third party in certain circumstances.
Communication preference management. We may send you promotional emails. You may opt out at any time using the unsubscribe option in our emails. If you unsubscribe, we may still send non-promotional emails regarding your account or orders.

If you reside in the UK or the EEA, and subject to legal limitations and exceptions, you may exercise the following additional rights:

Right to object to processing and restrict processing: You may have the right to ask us to stop or limit the processing of your personal information for certain purposes.
Right to withdraw consent: When we rely on your consent to process your personal information, you have the right to withdraw that consent. Withdrawal does not affect the legality of prior processing.

You may exercise these rights where applicable on the Services or by contacting us using the details below. To learn more about how Shopify processes your personal information and your rights, including rights relating to data processed by Shopify, you can consult https://privacy.shopify.com. We will not penalize you for exercising any of these rights. We may need to verify your identity before processing your request, as permitted by law. You may authorize an agent to exercise your rights on your behalf. Before accepting such a request, we may require proof of that authorization and may ask you to verify your identity directly. We will respond within the time required by applicable law.

Complaints

If you wish to file a complaint about our handling of your personal information, please contact us using the information below. Depending on your residence, you may have the right to appeal our decision or file a complaint with your regional data protection authority. For the EEA, a list of supervisory authorities is available online.

International transfers

Please note that we may transfer, store, and process your personal information outside your country of residence. If we transfer your personal information outside the EEA or the UK, we will rely on recognized transfer mechanisms such as the European Commission’s standard contractual clauses, or equivalent UK-issued mechanisms, unless the transfer is made to a country recognized as providing adequate protection.

Data hosting and transfer

Our store is hosted on Shopify Inc. Your personal data may be transferred to and stored on servers located in the United States or Canada. Shopify complies with the GDPR through the integration of the European Commission’s Standard Contractual Clauses. Your data is therefore protected in accordance with European privacy requirements.

Changes to this Privacy Policy

We may update this Privacy Policy at any time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the updated Privacy Policy on this website, update the “Last Updated” date, and provide notice as required by law.

Contact

If you have questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, please call us at , email us at contact@jolyshell.com, or contact us at FDRK5403, Compass Building, Al Shohada Road, AL Hamra Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates. For the purposes of applicable data protection law, we are the data controller of your personal information.