Frequently Asked Questions (FAQ)
Do Joly Shell cases protect my phone well?
Yes, our Tough cases are designed with a dual layer: a rigid polycarbonate exterior and a soft, shock-absorbing TPU interior. They also feature raised edges to protect the screen and camera.
Are the cases compatible with wireless charging?
Yes, all our Tough cases are compatible with traditional wireless charging.
What is the difference between the Rugged Case and the MagSafe Rugged Case?
The reinforced case: Robust and elegant protection for your phone, ideal for everyday use with a perfect balance between style and resistance.
The MagSafe Rugged Case: Same premium qualities as the Rugged Case, plus MagSafe compatibility.
- Allows magnetic attachment of accessories (supports, card holders, external batteries, etc.)
- Optimized wireless charging, faster and more stable
What are the delivery times?
Preparation : 24–48 working hours (excluding weekends and holidays).
Europe (FR/BE/CH) : Standard 4–10 working days · Express 1–3 working days .
United Arab Emirates (UAE) : Standard 8–14 business days · Express 2–5 business days .
Total time = preparation + transport. A tracking link is sent upon shipment.
Can I track my order?
Yes, a tracking number is provided with every order, regardless of the option chosen.
Can I suggest a design or collection?
Absolutely! At JOLY SHELL, we love involving our community in the creation of our collections.
If you have a design, theme, or style idea you'd like to see, please email us your suggestion at contact@jolyshell.com or use our contact form.
We take every idea into consideration when preparing our next collections.
